Due to COVID-19, many shipping companies prioritize the transport of medical equipment, which means that your package might be withheld by the shipping company for an extended period, leading to longer wait times and delays. We thank you for your patience, as this is something out of our control.
Frequently Asked Questions
Update Regarding COVID-19
Where do you ship from?
We are glad to bring our customers great value and service. That’s why we provide free worldwide shipping from our warehouses in the United States, Australia, Germany, and Asia. Depending on the stock available.
How long does the handling process take?
Our handling time usually takes about 1-2 business days. Then the orders are handed over to our shipping partners: USPS, UPS, DHL, FedEx, Australia Post, Canada Post, or New Zealand Post, depending on your location and the fastest available service.
What is the delivery time?
- United States: 5-12 business days
- Australia: 5-12 business days
- Canada: 5-12 business days
- New Zealand: 5-10 business days
- United Kingdom: 5-12 business days
How do I track my order?
Why is my order being shipped in different packages?
Are my payments secure?
Yes, your payments are 100% safe and secure.
We receive credit card payments via the most trusted payment gateways. Your personal information is always confidential and never stored or kept. We have also integrated secure PayPal payments to allow you to make purchases using your PayPal account.
What is Afterpay?
Afterpay is a payment app that lets you buy now and pay later. Pay in 4 interest-free installments and budget your spending. Make the first payment up front and the rest over time. Created by a leading Australian financial technology company, it now operates in Australia, the United Kingdom, Canada, the United States, and New Zealand.
What currency are your prices listed in?
We are a US-based company, and all our prices are listed in USD.
Can I cancel my order after I've made a purchase?
If you make a request before your order is shipped, we'll cancel it and make a full refund. If your order was already shipped, a returns process is required.
What if I need to return the product?
No worries! Contact us right away and we'll help guide you through the process.
Easy ReturnsNo questions asked
Unbeatable Warranty1-year ++ warranty
- Secure CheckoutWorld’s most secure payment method