Frequently Asked Questions

Where do you ship from?

We are glad to bring our customers great value and service. That’s why we provide free worldwide shipping from our warehouses in the United States, Australia, Germany, and Asia. Depending on the stock available.

How long does the handling process take?

Our handling time usually takes about 1-2 business days. Then the orders are handed over to our shipping partners: USPS, UPS, DHL, FedEx, Australia Post, Canada Post, or New Zealand Post, depending on your location and the fastest available service.

Is the shipping free?

It’s absolutely free. The price you see next to our toys is the only price you pay.

What is the delivery time?

United States: 5-12 business days
Australia: 5-12 business days
Canada: 5-12 business days
New Zealand: 5-10 business days
United Kingdom: 5-12 business days

As for other world regions, it can take 7-15 business days, depending on your location.

Once your order has passed the required checks and been marked for shipping, you will receive an email with the shipment tracking number.

For additional information about your package, don't hesitate to get in touch with our customer support service at info@montessorigeneration.com.

How do I track my order?

We will email you the corresponding delivery information as soon as we send the package. You can track your parcel by clicking on the "View your order" link.

Why is my order being shipped in different packages?

If you place an order containing multiple products, each may be shipped from a different international warehouse, depending on availability and the quickest delivery time. If a toy is popular and on backorder, we might send packages separately and at different times to deliver the ones available as soon as possible.

Our Guarantee

We are so pleased to have received a huge number of messages from satisfied parents telling us how much fun their kids are having playing with our toys. And not only that but also how much they are progressing and learning every day. That's the best guarantee a toy store can offer - parents who are happy to come back and continue their children's Montessori journey with our toys.

If you have any questions or concerns, you can contact us here. We'd be happy to assist you in any way we can.