Due to COVID-19, many shipping companies prioritize the transport of medical equipment, which means that your package might be withheld by the shipping company for an extended period, leading to longer wait times and delays. We thank you for your patience, as this is something out of our control.
Frequently Asked Questions
Update Regarding COVID-19
Where do you ship from?
We are glad to bring our customers great value and service. That’s why we provide free worldwide shipping from our warehouses in the United States, Australia, Germany, and Asia. Depending on the stock available.
How long does the handling process take?
Is the shipping free?
What is the delivery time?
- United States: 5-12 business days
- Australia: 5-12 business days
- Canada: 5-12 business days
- New Zealand: 5-10 business days
- United Kingdom: 5-12 business days
How do I track my order?
We will email you the corresponding delivery information as soon as we send the package. You can track your parcel by clicking on the "View your order" link.
Why is my order being shipped in different packages?
If you place an order containing multiple products, each may be shipped from a different international warehouse, depending on availability and the quickest delivery time. If a toy is popular and on backorder, we might send packages separately and at different times to deliver the ones available as soon as possible.
Are my payments secure?
Yes, your payments are 100% safe and secure.
We receive credit card payments via the most trusted payment gateways. Your personal information is always confidential and never stored or kept. We have also integrated secure PayPal payments to allow you to make purchases using your PayPal account.
Do I have to pay tax for your toys?
All costs are included in the price you on our website. There are no additional fees.
What is Afterpay?
Afterpay is a payment app that lets you buy now and pay later. Pay in 4 interest-free installments and budget your spending. Make the first payment up front and the rest over time. Created by a leading Australian financial technology company, it now operates in Australia, the United Kingdom, Canada, the United States, and New Zealand.
What currency are your prices listed in?
We are a US-based company, and all our prices are listed in USD.
How do I apply a discount code?
You can copy/paste it or type it into the designated field at the checkout. The area is marked “Gift card or discount code.” After you put it in, press “Apply.”
Can I buy an e-Gift Card?
How do I use an e-Gift Card?
Once you’ve purchased a gift card, you will receive a coupon code in your inbox that equals the amount shown on your e-gift card. You can copy/paste it or type it into the designated field at the checkout. The area is marked “Gift card or discount code.” After you put it in, press “Apply.”
I wish to buy your toys as a gift, but I don’t want the invoice to be included in the package.
There is nothing to worry about - we don’t send invoices in physical form with the packages. You will receive all the billing information in your email.
Can I cancel my order after I've made a purchase?
If you make a request before your order is shipped, we'll cancel it and make a full refund. If your order was already shipped, a returns process is required.
What if I need to return the product?
No worries! Contact us right away and we'll help guide you through the process.
How do I subscribe?
What does your subscription involve?
You will receive newsletters, educational blog posts, and other content relevant to your child's age - that's why we asked for their birthday. You will also receive personalized discounts just in time for their birthday, so you don't have to worry about what you'll get them or overspend. You’ll also be notified in advance about the upcoming holiday sales.
Is your subscription free?
It's 100% free!
We are so pleased to have received a huge number of messages from satisfied parents telling us how much fun their kids are having playing with our toys. And not only that but also how much they are progressing and learning every day. That's the best guarantee a toy store can offer - parents who are happy to come back and continue their children's Montessori journey with our toys.
If you have any questions or concerns, you can contact us here. We'd be happy to assist you in any way we can.
Easy ReturnsNo questions asked
Unbeatable Warranty1-year ++ warranty
- Secure CheckoutWorld’s most secure payment method